Help
Help & contact
Short answers to the questions people ask most. If yours is not here, write to us — a person reads every message.
How do I sign in?
Enter your email address on the sign-in page and we email you a one-time access code — a short code that works once, so there is no password to remember. Your account is created the first time you sign in. If the code does not arrive, check your spam folder and request a new one.
How do I connect Strava or my bike computer?
After you sign in, open Integrations. Connect Strava once and every ride arrives automatically; Wahoo works too, and you can upload a .FIT file — the activity file your bike computer saves after each ride — from any device.
How do billing and cancellation work?
Plans are monthly and listed on the pricing page. Change or cancel your plan, and download invoices, from Billing in your account; a cancelled plan runs to the end of the period you have paid for.
You can also cancel without signing in, using the cancellation form.
How do I export or delete my data?
Open Your data in your account to download everything we hold about you, or to delete your account. Deletion takes effect after a 14-day grace period, so a mistake can still be undone. The privacy policy explains what we store and why.
Where do Load, Weighted power and Intensity come from?
They are our names for three standard power-based measures. Load is how much a whole session takes out of you (an hour at your FTP is 100), Weighted power is your effort-weighted average power, and Intensity is that power as a share of your FTP.
Load is comparable to TSS®, a trademark of TrainingPeaks.
Weighted power is comparable to Normalized Power® (NP®), a trademark of TrainingPeaks.
Intensity is comparable to Intensity Factor® (IF®), a trademark of TrainingPeaks.
Contact
Anything else — a question, a bug, a feature you miss — write to us by email. There is no contact form; your own mail app opens.
lloyd@steadysignaltraining.com